Online help

How can we help you?

Find an answer to all your questions

The order

Track my orderChange or cancel my orderOrdering via catalogue reference

Delivery

Delivery dates and timesDelivery costsReport a delayed delivery

Returns, exchanges and repairs

Conditions for returns and exchangesReturning or exchanging a productRefund

Payment and invoices

Peppol: mandatory from 01/01/2026Checking my account balance

Discount codes, promotions, gifts

I forgot to enter my benefit codeI did not receive my gift

Quotes and tenders

Request a quoteManage my quotations

Identification and registration

Create my accountFind my customer number

My account and preferences

Access to my customer areaCreating or deleting an address

Furniture services

Request a furnishing planOption for furniture mounting

Products and catalogue

I cannot find a productFind a compatible ink or toner cartridge

Our contact details

Bruneau addressCompany number (VAT) Bruneau

Quality and environmental commitments

Recycling ink cartridges and tonersReturn old electrical or electronic equipment

General terms and conditions

Policy on personal data of customers / prospectsCookie policy